Brand Name: xingju
Fabric Type: Chiffon
Sleeve Length(cm): Short
Clothing Length: Regular
Pattern Type: Print
Sleeve Style: Regular
Model Number: LUHAN,XIUMIN,LAY,TAO,CHEN,KRIS,KAI,SEHUN,D.O,SUHO,CHANYEOL,BAEKHYUN,DO
Item Type: Tops
Tops Type: Tees
1. Where are the orders shipped from?
Our orders are shipped from two locations, either our location if the Northern Bay Area in California or from our secondary suppliers warehouse in China. When you purchase an item, we will order from the location that has your specific item in stock and can ship it the fastest.
2. Where do you ship to and what are your shipping times/ When will I receive my order?
We ship to 50+ countries. We will contact you if we are unable to ship to your location! Please refer below for our estimated shipping times. Please note that in rare circumstances it could take more. Rest assured that if your item is not delivered within the estimated time frame + 10 days for shipping delays, processing time, we will immediately refund you!
USA – 7-20 business days.
Canada, Mexico – 10-30 business days
Russian Federation – 7-23 business days.
Brazil – 10-35 business days.
Most of South America – 10-50 business days.
Most of Europe – 10-40 business days.
Most of Asia – 10-50 business days.
Most of Middle East – 10-50 business days.
Most of Africa – Please contact us before placing order.
While sometimes it can be much faster – orders have seen 4-day shipping times - it’s safer to stay on the longer side. Please also note that in some cases shipping may take more the our estimated time frame.
3. How much is shipping?
Shipping to USA, Canada, Mexico, Brazil is free unless you’re getting a free item. Other countries vary, we will give you shipping rate at the checkout page.
4. After payment has cleared, how long will it take my order to be shipped?
After your payment is submitted and verified to be non-fraudulent, we will immediately ship out your order. This process can take anywhere from 1-5 business days depending on your payment method and also on our warehouse speed. On average, orders are sent out in 1-3 business days.
5 . How do I know my order has been shipped?
When your order has been shipped, we will immediately send you an email or text message to the email/phone number you used at our checkout page. The tracking number is normally available within 3 business days.
6. How do I track my order?
Once we provide you with the tracking number, you will be able to check the order status on our Order Status page:
7. Why is my tracking number showing as invalid?
As mentioned, the tracking number usually is sent out within 1-5 business days after you place your order. Though rare there is a possibility of your order being delayed by the courier, most of the time the courier just hasn’t updated their shipment status. Please contact our support!
8. What if I entered wrong address and/or want to change it?
Please contact us immediately if you’d like either entered the wrong mailing address or would like to change it. After 24 hours we will be unable to change it.
9. If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from country to country must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties.